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Return Policy/Terms of Service

Refund Policy for MODA Fragranza LLC

dba Cozy Scents Haven

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At MODA Fragranza LLC DBA Cozy Scents Haven, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

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Returns

  • You have 30 calendar days to return an item from the date you received it.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

  • Please provide the receipt or proof of purchase when returning an item.

 

Refunds

  • Once we receive your item, we will inspect it and notify you of the status of your refund.

  • If approved, a refund will be processed to your original method of payment within 7-10 business days.

  • Shipping costs are non-refundable.

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Exchanges

  • We only replace items if they are defective or damaged.

  • If you need to exchange an item for the same product, please contact us at hello@cozyscentshaven.com to initiate the exchange process.

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Non-Refundable Items

  • Custom or personalized items.

  • Clearance or final sale items.

  • Opened or used products, unless they arrived damaged.

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Shipping

  • To return your product, please send it to hello@cozyscentshaven.com.

  • You are responsible for paying the return shipping costs unless the item was defective or damaged. You will receive that back to you as a courtesy for your next order.

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Contact Us

For any questions related to returns or refunds, please contact us at:

Terms of Service for MODA Fragranza LLC DBA

Cozy Scents Haven

Welcome to Cozy Scents Haven! These Terms of Service govern your use of our website and services. By accessing or using our site, you agree to comply with these terms. Please read them carefully.

1. Overview

This website is operated by MODA Fragranza LLC DBA Cozy Scents Haven. Throughout the site, the terms "we," "us," and "our" refer to Cozy Scents Haven. By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

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2. Eligibility

You must be at least 18 years old or have the permission of a legal guardian to use our site and services. By using this site, you represent that you meet these age requirements.

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3. Products and Services

All products and services are subject to availability. We reserve the right to modify, discontinue, or limit the quantity of any product or service at any time without notice. Pricing for our products is subject to change without notice.

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4. Accuracy of Information

We strive to provide accurate and up-to-date information on our website, but we cannot guarantee that all product descriptions, pricing, availability, or other content is error-free. In the event of an error, we reserve the right to correct it and update your order or cancel it if necessary.

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5. Orders and Payment

  • All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

  • Payment must be made at the time of order via the payment methods provided on the site.

  • We reserve the right to cancel orders for any reason, including suspected fraud or unauthorized transactions.

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6. Shipping and Delivery

We will make every effort to ensure that your products are delivered on time. However, we are not responsible for delays due to shipping carriers or unforeseen circumstances. Shipping costs and delivery times are provided at checkout and are subject to change.

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7. Returns and Refunds

Our return policy is outlined in our Refund Policy, located above. By making a purchase, you agree to the terms of our refund policy.

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8. Intellectual Property

Some of the content on our website, including text, graphics, logos, images, and software, are the property of Cozy Scents Haven and is protected by intellectual property laws. You may not use, reproduce, or distribute any of our own content without our express written permission.

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9. Prohibited Uses

You may not use our site or services for any unlawful or unauthorized purposes. This includes, but is not limited to:

  • Violating any applicable laws or regulations.

  • Infringing on our intellectual property rights or the rights of others.

  • Engaging in fraudulent, abusive, or deceptive practices.

  • Uploading or transmitting harmful code, viruses, or malware.

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10. Limitation of Liability

To the maximum extent permitted by law, Cozy Scents Haven will not be liable for any damages arising from your use of our website or services, including direct, indirect, incidental, or consequential damages.

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11. Indemnification

You agree to indemnify and hold Cozy Scents Haven harmless from any claims, damages, losses, liabilities, costs, or expenses arising out of your use of the site or violation of these Terms of Service.

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12. Changes to Terms of Service

We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on the site. Your continued use of the site constitutes your acceptance of any changes.

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13. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the state of Oklahoma, without regard to conflict of law provisions.

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14. Contact Information

If you have any questions about these Terms of Service, please contact us at:

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